Yep, I referred the sales/marketing staff with “fix my stuff” Q’s to the “maintenance engineers”...they handled the transmitter, microwave, and TV camera stuff. They didn’t appreciate it, but there were 4 of them and only 1 of me!
Your trips to Texas from ATL would have been fewer these days probably...”remote desktop management”/VPN...would only have to go for hardware repairs I guess. John R./Jim R./FR HQ still in the Fresno area, but Linode takes care of hardware virtual server issues and John R. “remote manages” FR from home I guess. No more “hardware down” trips up I-5 to the San Jose data center.