Sorry, but I LOVE Southwest...particularly their luggage/changes policies (no charge for either, and the changes policy has saved me many thousands). Their safety record is as good as any other, at least as far as I can tell.
I do agree on the sleep walking - pilots are forced to spend most of their time figuring out how the stupid computers are supposed to work, instead of learning how to actually FLY an airplane...and yes, when things go wrong, they’re clueless.
Southwest has been popular but I think he was not talking about anything a customer would see, he was talking either employee treatment or safety. My wife didn’t like them because of the seating thing. They got a 4 star rating below.
Here are the 2021 airline ratings. It would be easier if they just told us who sucks:
https://apex.aero/awards/official-airline-ratings/2021-official-airline-ratings-recipients/
Alaska Airlines is apparently awesome. Also, there more active licensed pilots in Alaska than in any other state.
“…clueless…”? Really? How so?