I can’t speak to the question of the corporate management of the company, but I can give you a summary of my experience there.
What I liked:
1) I am always 15 minutes “early” to things like business meetings, doctors and dentist appointments etc. Invariably, doctors are at least 15 minutes late, harried, and have to look at the chart to remember my name. Here, I showed up, signed in, and was immediately brought to see the on-duty RN who took my vitals, drew blood for a panel etc. So, on time is good.
2) The doctor came in, and we had an unhurried conversation about why I was there, my concerns, health goals etc. I felt that we had enough time to really communicate. So, that’s a win.
3) The blood panel results came in as we were speaking, and we discussed what they might indicate. He thought that a couple of results looked fishy, so he sent a second batch of blood out for Quest to do a standard test rather than the quick test.
4) I got a call the next day, and spoke to the same doctor, who went through the results of the labs that had been sent out.
5) I got copies of all lab results sent to me on their proprietary app, which is great. I never understood why most doctors don’t share the patient’s charts with the patient.
6)I got a follow up with a specialist via a video conference to discuss some goals and “wellness” strategies, as promised.
What I didn’t like:
They do tend to be a bit gimicky. They have a fancy scale that has a touch screen, and displays your heart rate, bp, pulse ox etc. Gives no more information than standard methods, but I guess some people like it.
Pricing is transparent. They will take insurance if needed, or you can pay cash. You can call as often as you want for the subscription price, should you need to follow up.
So far (I’ve been on their service since January of this year), I’m a happy customer.
Extremely enlightening also encouraging.
Most medicine is so inefficient. Doctors are usually their own worst enemies being unorganized, poor managers and even worse business men.
This sounds like the antithesis of all that. I like my doc and think he has my best interest in mind. Small town, gives me quite a lot of his time and we are reasonably acquainted but I need a sounding board to him, this may be it.