If finding out, when you go to cut it, that a piece of chicken is actually a towel is your “worst experience ever” you’ve lead a pretty charmed life.
Also MUCH better than finding out your towel is a chicken.
Yep this story is bs. If a small towel fell in the batter and got fried it’s a pretty simple accident to understand. They quote the customer like a food expert saying the “essence” of the towel infected all the other chicken pieces. I don’t think so.