Retired military and private practice oral surgeon here. You and I agree on the chain and group dentistry model that is so prevalent today. The goal is maximum profit, end of story. Patients and their insurance are just a harvest to be maximized. I apologize to the good and honest dentists but they are becoming fewer every day.
I had an appointment with a local dentist here a couple of years ago, OMG I felt like I was in a telemarketing office when I walked in!! They had to have 7 girls at the front desk on the phones absolutely HATED that dentist never went back!! Found a small office dentist very close by LOVE HIM!!