Looks like they are referring to the single-serve plastic packages rather than the box.
The issue it appears is not that they can’t see the difference, but that the labeling does not contain an allergy warning due to an ingredient that is in one product, but not the other.
My previous wife had a coconut allergy. One time at Cracker Barrel she ate just one bite of cake (wasn’t labeled as having coconut) and she wound up at the ER. Fortunately she was able to recover.
Food allergies are no joke.
I meant when they take it out of the package.
The recall is still warranted - not the least of which is because they put the wrong product in!
But it’s not like they accidentally included something mostly unnoticeable like peanuts or other things that could lead to consumption before detection.