[lee martell]

Starbucks is slipping. This is an obvious cashier error.
It should have been resolved within a few working days.
This is bad customer service, plain and simple.
My conclusion: The management at that particular Starbucks is dragging his or her feet for some reason.

[lee martell]

...It looks like she may have double-entered the price herself. Even then, the matter should be quickly resolved.
To do otherwise makes Starbucks look dishonest.

[Flick Lives]

Starbucks is slipping. This is an obvious cashier error.
It should have been resolved within a few working days.
This is bad customer service, plain and simple.

—

Totally agree. Not to mention the store’s tally for the day would show an extra $5,700 dollars worth of coffee being sold, but the inventory of coffee used would be too little to have brewed an extra 1,000 servings of coffee.

If Starbucks was smart, they’d not only give her the money back, obviously, but give her a gift card for her troubles.

[The Antiyuppie]

I thought these West coast types were masters of software and systems design. How freaking difficult, given the application (selling overpriced coffee to people who mostly can't afford it), would it have been to put a ARE YOU SURE? message and a mandatory 10 second wait in the cash register software (because people get sloppy and just type a "Y"). Lets say, for anything over $100 indexed to inflation.