Some banks will not allow people to walk up to the drive through to do business there.
You have to drive up, somehow.
Of course, the solution would have been too damn easy. So it's better to allow hundreds of thousands see the videos of what this companies lunatic policies have done, as they wrestle 65 year female customers to the floor, injuring them then caging them for not wearing a 25 cent mask. It's pure insanity.