Arendt dubbed these collective characteristics of Eichmann ‘the banality of evil’: he was not inherently evil, but merely shallow and clueless, a ‘joiner’,...”
Not buying this ideocy. Just because he wasn’t some preconceived cartoon doesn’t mean that there was somehow less evil or unevil in his evil. He did what he did because he was what he was. If he seemed otherwise like the guy who fills your prescriptions at your pharmacy, that doesn’t mean anything.
He may have had a bland demeanor, but quotes from him show that he was full of a murderous hatred for the Jews, just like Hitler. He was an active evil murderer, not some passive “just following orders” type.