While I would agree with what you are stating and that is essentially what I argued (unsuccessfully I might add) that what a given person perceives and how the act accordingly may have literally nothing to do with the reality of the given situation (they may be irrational or illogical). The training was going in the direction of what we see now with “systemic racism” and SJW causes writ large. The instructors were basically telling the entire class that to be effective as a supervisor that you have to bend to the will of the other person’s perception of reality in order to stay in their good graces and effectively supervise them. My argument was that if you can redirect the other person’s perception to reality when they are divorced from it (by being persuasive and not just coming from a position of power), that both could benefit. There are also people who are not able to be convinced (cognitive dissonance, confirmation bias, etc.), so you do have to tread lightly and not get into trouble (potential personal liability and all that it entails).
At any rate, if they had approached the subject matter in the way that you describe it, it would’ve been palatable to me.
We have entered the age of Eternally Aggrieved Minority.
Any perceived injury gives power to any member of a minority minority group.
Such as the article I linked. A marginally literate individual perceived an insult where none existed.