Sears could have been Amazon, if they had had leadership with vision.
Sears WAS the Amazon of its time.
One of the hardest things for a successful manager to do is change the operating procedures that made him a success.
Adapt or die.
Yep, there's an interesting Youtube video on the rise and fall of Sears. They and Montgomery Wards (also gone) once ruled the non-grocery retail business. Sears was particularly interesting though, when Amazon was just getting started some of the more visionary employees thought Sears should use their billions and crush Amazon and conquer the internet retail market (and they easily could have). The CEO at the time shot down the proposal calling internet retail a "fad" and stated that customers would always prefer a physical catalog to shop out of.