[TChad]

It asked for the bitlocker key, which was never given.

Microsoft has it. You can usually get it via your Microsoft account, which you probably created when you set up Windows. Search for "Finding your BitLocker recovery key."

[aimhigh]

It asked for the bitlocker key, which was never given. Microsoft has it.<>I tried that, with no luck. I set up my Microsoft account decades before the laptop.