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To: null and void; Monkey Face; ArGee

In my opinion, they are dragging their feet out of pure incompetence and indifference. What’s it to them if you wait and wait? They’ll still get their paychecks if they do literally nothing all day.

Back from the library, where they must be getting flak about their mask policy, because they have signs up that say, “We know the governor relaxed the rules, but we don’t care!” For free books, we’ll put up with it.

The ATM wouldn’t accept a deposit. They must not have emptied the hopper after the Federal holiday. Why does everything have to be such a damn hassle?


5,759 posted on 06/01/2021 7:02:33 AM PDT by Tax-chick (I found that yelling at my screen did not effect the change I sought.)
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To: Tax-chick; null and void; ArGee

You’re right, they don’t care. To prove how little they care, when Igor died, I called the SSA office to put in a claim for his benefits. The guy who answered the phone asked for my SS# of course, but instead of asking me what he could help me with, he started to tell me something about my own account, and as politely as I could, I asked him how he could answer my question when I hadn’t even asked it.

He never said a word. Just put me on Perma-hold. Of course, my limit on Perma-hold has always been 10 minutes, and then I hung up and called again. I didn’t realize I had hurt his little feelers until the Mortuary Music from the Perma-hold got worse. Then I laughed!

When I called back, I explained the situation to the lady who was next in the queue for operators and she was apologetic and helped me get what I needed.

The gal I got at TDS the other day was so rude, I just knew she had a future in a government office. She ought to apply at SSA.


5,760 posted on 06/01/2021 7:24:09 AM PDT by Monkey Face (The simple step of a courageous individual is not to take part in the lie. ~ Aleksandr Solzhenitsyn)
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To: Tax-chick
The irritating part is, unlike in private industry, there's no equivalent of the robo voice on the phone saying "We are experiencing unusually high call volumes, you are caller number [number], the expected wait is [minutes]"

They knew damned well 9 weeks ago that the typical wait was nowhere near 2-4 weeks. Could some government code monkey update to say 'normally typical wait time is 2-4 weeks, due to COVID restrictions on in-person work we are experiencing [number]-[number] weeks review times'?

No that would be silly, they want you to be irritated!

There isn't any discernible way to check on your status (Good thing! They'd spend all their time responding to inquiries, and none actually processing claims!) but they do have a system in place to email us when the review is complete, it wouldn't be much more effort to update us weekly with how many people are in your reviewer's queue ahead of you, and an updated expected completion date. Fully automated, the data about how many each reviewer has on his/her/per/xyr/vis/hir/eir desk, and where you are in that queue is already in their tracking system, they already know how many that reviewer processes in a day, but after all, math is racis...

5,761 posted on 06/01/2021 7:42:08 AM PDT by null and void (When you put bad people in charge expect bad things to happen, often in a spectacular and sudden way)
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