They will blame it on Covid-19. I just filed a claim with a major insurance company for damaged done to a 10’ overhead door on my workshop that someone tried to drive through. They forced me to go through a company that recommends companies to go to qet for estimates for repair. The company was not only incompetent but also a bunch of liars. The four companies they came up with were 40 miles away, 30 miles away, 25 miles away and 10 miles away. Of course I went with the last one. Their quote was $2600 but my deductible is $2300. Cancelled claim and will either repair my self or get quotes from other sources. It took almost a month to get response from insurance company.
My experience the prior weeks and most recently manifested a concern echoing your experience: My mother got approval (finally) for her knee replacement. My parents had been told for months by contractors that they were booked until the end of the year. So when she got approved, I installed stair railings on their front steps myself.
I can't imagine having to rely upon contractors in this environment, as I know personally that many in my state have fled for better business climate, in part responsible for the inability to hire one (good or otherwise).