“I believe we have a faailure to communicate!”
Most human beings have a small degree of latent sadism within us. Most never express it. The wisest learn to keep that part of their nature under control. Some work places seem put together to bring that cruelty out and give it full rein.
That’s when the trouble starts. When you lose the ability to empathize or feel any compassion for someone being made to suffer.
And they wonder why people don’t like them.