We have a fairly new upper management big boss who makes 6 figures. That person figured out to make reporting work for them. They have us finish our work in a limited time while the next level has 3 days to do what we are given under 20 minutes to do. The reporting for them is the excuse that it is harder for them to complete the work we started. Also fewer of them. Apparently no one looks into why so long. The upper execs just want reports that look good.
We could finish the work if given the access level the next level has and 10 more minutes in many cases. Our numbers look more impressive but we frustrate the callers who are delayed in getting their issue fixed as we have to assign the issue to another group. Like you are in line for Window 1 and then the clerk says that you will have to stand in line for Window 2.
I have a co-worker sorry they say supervisor while they call us grunt workers.... who thinks everyone else does not do their job. They badmouth the top execs and the other supervisor at another office and everyone they come across. All day and everyday they complain out loud. This person just produces T.P.S reports.
I say that person is not essential and would only be missed by the upper management looking for the T.P.S report (Office Space ref)
https://tinyurl.com/ya9ph6r2
rant over....
Managers are experts at massaging the numbers.
That is how bonuses are determined.