Sounds like your son is a tough, independent-minded guy...which unfortunately can make any obstacle to being self-supporting extra troubling. Neuropathy plus hives - damn! I hope some of that hell resolves soon.
I was curious about your DIL’s status as my daughter also works for a (different) major insurance company, although since she’s in claims they have kept her active (working from home), for now at least. They’ve been told that the company’s holding off on any RIF’s until July...but that’s just when it starts, not when it ends. Her claim volume initially dropped 50% but has since increased somewhat after they reassigned some people in her area to other branches of the claim world.
Since my daughter—in-law works in the Emergency Road Service Department, and takes calls from customers all over the country, the fact that people aren’t driving their cars very much, has more than likely decreased the volume of calls coming into the department. I know they have allowed some workers to work from home, but they don’t need the number they did prior to the lockdown of the main call center. I’m just worried that Geico will use the lockdown as an excuse to get rid of people like my daughter-in-law. She’s only got about two years in with the company. And nobody is irreplaceable.