Posted on 03/14/2020 9:26:10 AM PDT by hapnHal
The company’s enterprise-wide incident response team continues to activate protocols and actions as the situation changes to protect the health and safety of customers and employees; does not expect any disruption in gas or electric service throughout public health crisis PG&E announced today (March 12) that due to the COVID-19 pandemic it has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately.
This suspension will apply to both residential and commercial customers and will remain in effect until further notice.
To further support customers who may be impacted by the pandemic, PG&E will offer its most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.
PG&E will continue to monitor current events and identify opportunities to support our customers and communities.In addition to the moratorium on service shut-offs, PG&E’s response to the COVID-19 pandemic is focused on efforts to protect the health and safety of its customers, employees, contractors and the communities it serves.
Actions the company has taken include providing guidance for employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrile gloves while in customers’ homes.
Customers who visit local offices to pay bills and are sick or experiencing symptoms are being asked to use other payment options such as online or by phone at 877-704-8470.
We understand that many of our customers may experience a personal financial strain due to the slowdown in the economy related to the pandemic,” said Chief Customer Officer and Senior Vice President Laurie Giammona.
The company is committed to continue addressing customer service needs and does not expect any disruption in gas or electric service due to the public health crisis. Email Currents at Currents@pge.com.
(Excerpt) Read more at pgecurrents.com ...
Look at this....PG&E’s NEW policy. WOW!!
wait? they are pulling resources off of the Metoo Gillette commercials
Keep that free power flowing...
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.