I haven't seen anyone from the cruise line, that has stated any such thing. If so, yes they have probably lied. Cruise lines have been caught in many lies in the past.
Are you saying that the couple lied on national television, with no facts to back up your claims? They seemed very credible to me.
why are they the two young gen Xr's the only ones crying about it then?
I didn't see them crying at all. Where did you see them crying? According to the article, they are not the only ones complaining.
In fact, I just watched several interviews with other various passengers calling it a "Floating Prison" and unless you paid a fortune for one of the few suites, with a balcony, it's not good. But even the suites are not allowed room service. What little food you get, is left outside your door.
Inside cabin (no windows, 160 sq ft):
