I’m not a package delivery company. They are.
they only sit on them for 2 days then send them back.
learned that the hard way.
No they are required to keep them for 15 days. A notice is given the first time, another is sent out after 5 days and they are returned after 15. They are only sent back right away if you don’t have a mailbox at all, or the address is wrong. Those tracking numbers are watched like crazy and the watchers will come down on the office in a heart beat if they are caught pulling that crap.
If packages are being returned after two days all you have to do is go on the website, hit the help tab and go to contact us. Go to email us and fill out the form. Always request a call back. The office has to answer within one working day and the responses are all recorded in a program that is tracked. Multiple complaints from the same person or about the same person get flagged.