[Silentgypsy]

All you need to do is give them a phone call. You might have difficulty getting through to a human, but if you imply that there might be a delay in payments, they'll trip over their own routers facilitating your requests.

True story: After divorce, I wanted the telephone landline account unlisted but under my own name. The CR told me that the account was established in ex's name and that it had to remain that way. I responded, "Wow! You mean I don't have to pay the bill, you have no idea who I am AND you'll go after him to pay it? Cool!" She called her sup to deal with me. They changed it tout de suite.

[Darksheare]

Yeah, it’s just... annoying.