At this poi t I’m interested in vengeance. I’ve been dealing with this for a couple months now and keep getting the run around. I’m pissed that my 802 score is now down in the 600’s due to their inept accounting. My flipping address is on the check along with my last name. My wife doesn’t have a GM account so it’s more than obvious.
I’ve spent a total of 10-1/4 hours on this over the last few weeks and it’s not only impacting me with my lender but sleep as well. I’d know it will be resolved because I’ve made my payments but the lack of inaction from them reminds me of our government, I know ironic isn’t it. I have noticed a short fuse on my end and surprised I haven’t been hung up on by them yet.
I’d hire an attorney, as advised above.