About 3:10 to get the quote. Couldn’t get the author without looking it up. Never heard of him.
The author was one of those frequenters to day time TV in the 90s early 2000. Positive message with keys to being successful and living a mentally healthy life. Motivational speaker. Don’t really know what happened to him. I have his book successful life etc.
His biggest thing was on communication that you need to understand someone before being understood.