The pilots didn't know about the system, so didn't know how to turn it off.
-PJ
“That’s why people say the fault is that only one sensor was used. If the sensor fails, the plane doesn’t know what to do, so defaults to stabilizing the stall.
The pilots didn’t know about the system, so didn’t know how to turn it off.”
Yep, and you paid extra for a feature that would detect the bad sensor, correct?
Bizarre that pilots didn’t know how to turn off an autopilot system that they knew was mishandling the plane.