In the article, she tried calling her parents 3 times no answer so she called her boyfriend and he picks her up. He tells her to call clinic and tell them what happened and she will be late he then starts calling for a cab. Ok, so he drove to rescue her from the Uber guy but then instead of taking her to the clinic he gets her a cab? Unreal.
By "picked up" I believe she meant he picked up the phone, as opposed to her parents.