I love Comcast, they are an over-flowing cup of human goodness.
A friend’s epic battle with Comcast has become so bad I no longer ask.
The cable modem was free for the first couple of years. When a rent-charge appeared he called, they told him all he needed was an XYZ123 modem... so he purchased one.
Did not work?
Then it was you need a very special XYZ123. The Comcast website does NOT say this?
He calls and they give him free stuff.
The rent-charge returns, he calls the state utility commission, Comcast gives him more free stuff...
He found out, you can buy the very special modem $$$$$$$.
He is locked into a deathmatch but does not consider the time he wastes??? OK, it is his employers time.
I don’t trust these big tech companies, esepically when they have contentious customer service policies. It’s just a matter of time before they block conservative sites completely too.
I fired Comcast years ago after my own epic battle.
I will NEVER EVER EVER EVER EVER go back to them. Ever!
I’ll move to Alaska and become one of those off-the-grid people first.
Despite this their super-aggressive salespeople chase me around the aisles at Walmart when I tell them no, not interested.
I got the same run around with Charter/Spectrum in California trying to improve services at an older brother’s house. I was told I could hook up a better modem for him. I went on Charter’s website to see which modems their technical specs said qualified. I found a better one. Then Charter said if I buy it privately I need to notify them when I am hooking it up, and if anything goes wrong they may require me to disconnect it and put their equipment back on the line.
Of course they were planning on saying anything that went wrong could certainly only have occurred on our end, not theirs. /sarc
My older brother then decided he did not want me to spend the extra money.
Comcast is basically monopoly for actual hi-speed Internet. in the city I am in MA. Verizon does not have FIOS here and it looks like it will see no more expansion, contrary to what it inferred to states, and it wants to get out of the copper line business en toto. Thus you can only get 7 to 15Mpbs with nationwide landline phone for about $84 a month w/ Verizon, while the only alternative is Comcast, which provides about 80Mpbs and the phone for increasingly more. For while the first year was $65.00, after the promo it goes up to about 84 and keeps increasing.
So I cancelled the Internet as a brother in Christ downstairs is more than willing to let us use his wireless (at least 50+ Mpbs) and just kept the Comcast phone service (which has better features) which costs about $62, with the $11 a month modem rental.
I am sure both Verizon and Comcast would make money if I only paid about $15.00, but its supply and demand. However, we would be blessed even to be able to have phone service for any price.