I patronize my local family-run Ace Hardware as much as I can. I may spend a bit more here and there but it is eminently preferable to being generally regarded as an imposition.
I just went to purchase a ladder at the local hardware store this past September after seeing it on their website.
The problem was when I went to pick it up & it was not in stock. After apologizing about this mistake they said they would get it in for me the next day.
Came back the next day & they gave me a 5% discount for my troubles. Thoughtful and smart service.