Yes, just listening to that lady was stressful enough; I quit after a minute. But he probably has great benefits and a pension to help sooth a bad day, and a union that will see to it that he’s not fired.
It's a contract job and he's paid only $12/hr (it's in the longer Youtube video). Many of the larger cities (NY, SF) have outrageous pay and benefits for city bus drivers, but Las Vegas (RTC) contracts these positions out.