Having to call in the police at a suburban upper middle class mall which rarely requires a call to the police in order to put a stop to the nonsense is the definition of chaos.
Perhaps the Brits don’t know how to act on long lines which is why they had to call the cops. But like I said, this was in no way chaos
https://pittsburgh.cbslocal.com/2018/07/12/build-a-bear-workshop-pay-your-age-day-lines/