I also prefer the kiosks. I can customize my order and KNOW it was entered correctly. And I don’t have to tell it 3 times, “No, I just want the sandwich, not the meal! No, no fries. No, I don’t want a drink, I have one in the car.”
Panera has them but I have never used it. I use the ones in the grocery store religiously but lately, there have been lines open because people are queued at the kiosks.