I understand that distinction you make.
I’ll bet that they have statistics on returns, broken down in a granular form.
For example (just making numbers up here) if you buy a DVD player, the return rate is probably 0.20% for all reasons.
If you buy shoes (as I did) the return rate may be...8.00%.
If you are buying women’s clothes, the return rate may be 25.70% (again, just making these numbers up)
They probably have automated processes that look at your overall rate of return for all products and then break it down by by product classification, and if you fall into the 6th standard deviation from average for that product, I’ll bet you get flagged for a closer look. If it is a pattern, there probably needs to be some kind of communication.
If I ran a business, I would do something like that. Those costs can add up. The question is, where does one draw the line? If you return every product three times before getting the one you want, perhaps as a vendor you flag and direct them to an online service person who can help them make the right choice? I don’t know...but I am certain there are people who are so anal-retentive that they might routinely return clothing purchases several times before either getting a refund or the right fit.
I’m sure it happens.
Welp, it was pretty obvious you were making that number up. That rate is probably well north of 75%! LOL.