It sounds like you both have done vacuum sealing in jars. I have been dehydrating garden veggies and tried to vacuum seal in my jars. I can’t get it to work. I even bought new caps and hose to use from the company. Is there some secret to putting the caps on over the lids and jars?
bfl
I’ve had trouble, too. One thing is to make sure the gasket in the attachment is put in right, not upside down. Sometimes the unit simply would not get the air out of the jar and that seemed to be the reason for that problem.
The other problem I have had was that when I pulled the attachment off, the lid would come off, too.
It turned out that the attachment fit the jar and lid so snugly, that it would pull the lid off when I tried to take the attachment off because the vacuum was so strong.
I found that if I disconnected the hose from the attachment first, then gently pried off the attachment, it was far less likely to pull the lid off. By disconnecting the hose, it broke the vacuum in the attachment allowing it to be pulled off without pulling the lid off, too, because of the strong vacuum in the hose and attachment.
If that makes any sense.
I also use new lids and make sure and wash them thoroughly. I’ve noticed that new canning jars and lids feel like they have a film on them from manufacturing, like of oil or something. Used lids already have an imprint of a previous jar in the gasket and do not vacuum seal well.
I don’t know what could be the problem, except maybe a defective lid thing that goes over the jar lid?
Just like what th any cannng, I simmer my lids 5 min to soften the rubbed. And that food saver device doesn’t work with tattler lids at all!