The family says they hired someone to take care of her but the airlines says she refused help. Someone is lying.
The video shows granny wheeling herself to the escalator. If she was that addleheaded then the family should have been there to help her themselves.
They did! The company Huntliegh got her off the flight then left her on her own.
More here:
https://www.kxly.com/news/spokane-family-sues-alaska-airlines-for-mothers-escalator-fall/678606175
One does not contradict the other.