[Yo-Yo]

Unless an Alaska Airlines staff member tried to put her wheelchair on an escalator, there is no case.

From the article:

Kekona's family is now suing Alaska Airlines and Huntleigh, USA for failing to provide what they say was agreed upon gate-to-gate transportation.

I believe she was trying to make a connecting flight and was not escorted between gates.

[LydiaLong]

From the article:

Kekona’s family is now suing Alaska Airlines and Huntleigh, USA for failing to provide what they say was agreed upon gate-to-gate transportation.
I believe she was trying to make a connecting flight and was not escorted between gates
______________

Then the airline clearly dropped the ball on that one.

[super7man]

Kekona's family is now suing Alaska Airlines and Huntleigh, USA for failing to provide what they say was agreed upon gate-to-gate transportation.

The "they say" will be the crux of the case. If they have a paid-for contract that states what was agreed to, AA better call their insurer.