Clear Amazon Video Application Data
If you’re having trouble watching movies and TV shows from Amazon Video or Prime Video, try clearing application data for the Amazon Video app.
Select Settings from the Fire TV menu.
Select Applications > Manage Installed Applications > Amazon Video.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Tip: Try this step if you’re seeing an on-screen error message, including “Error 13.”
Clear Data for Video Apps
Clearing application data can also help resolve intermittent playback issues with apps you use to stream movies and TV shows on your Fire TV.
Select Settings from the Fire TV menu.
Select Applications > Manage Installed Applications.
Select the application you’re having trouble with.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Restart your Fire TV. Disconnect the power cord, and then plug it back in.
Important: Clearing application data doesn’t delete the app itself. But for some apps (including Netflix), you may need to re-enter your account information after clearing app data.