[reed13k]

Yes they are still advertising and responding poorly about the NFL, but there is more to the story. They responded poorly to the Hannity issue prior. Their service has taken a nose dive over the past 10-15 years. Why? Because they have been too focused on growth and expanding membership than on service to their members. This is a cooperative and we are the owners. Time we took charge.

Bylaws state that 1% of membership can call for a meeting. That's about 120K. Rather than people leaving I'd like to see people stand up for their rights as members and return the organization to it's former glory.

So far I'm talking with 5 others. 1 has requested the formal rules on how to submit such a request. Once organized, and I've never done something like this so I'm learning as I go, we can make a list of what we want to accomplish.

My initial thoughts are:

1) Change director nomination rules to remove only board nominations. That is how we lose our voice. Any member should be allowed to nominate another member. Directors must include a range of member categories and not just financial, flag officers, and heads of other companies to ensure protection of member interests.

2) Call of no-confidence in the CEO and head of Marketing.

3) Stop all advertising outside of military organizations. Return to pre-2000 advertising policy. Save us money and put it back into our SSAs, reduce our premiums, or invest in returning to prior service levels.

4) No further classes of members. Membership growth stops at the current status and consideration for pulling back to active, veterans, and immediate family only. That is what started the service downturn.

I had some other thoughts last night, but I'll have to try to remember them.

Anyway if anyone is interested let me know. I've put out a tweet and am organizing currently through a private throwaway email. I'll provide to anyone that asks.

[reed13k]

OK I think I have everyone that explicitly asked on this list. If anyone else is interested please let me know. If anyone has governance or other experience the you think can help let me know.

Currently we are waiting for a reply from the head office on the required format for the request so we can dot the i’s and cross the t’s. I’ll start asking on the forums as well. Will keep you posted. Please keep up the notes on the USAA forum. You can put my kre324@yahoo.com address on it as it’s a throw away address for me. I’m using that to lead people to my regular email.

If anyone wants that just private message me I can send you the governance docs and other message shared so far.

Regards

[Mount Athos]

I am interested.
I recently investigated alternatives to usaa with an intention to dump and switch.
I found that in my area the cost savings with usaa are extreme. So yeah I’m angry and want reform but no I can’t afford to switch

[Mount Athos]

I did call to leave feedback also

[PROCON]

Bump, thanks for taking the lead on this, let’s see what transpires with enough membership pressure.

[Intolerant in NJ]

Tried by voting abstain on every current board member in the recent election - apparently the message went unrecognized.....

[Mount Athos]

“Bylaws state that 1% of membership can call for a meeting”

I just looked up the bylaws and I couldn’t find this anywhere in it