I would hope Symantec would recommend their own software. Norton typically is 4 or 5 in the top 10 (middle of the road). PC Magazine did rate them #3, so that is an improvement. Kaspersky consistently ranks higher and did so in the PC Magazine review (#2).
I was surprised to learn that Norton’s first offering for Windows 10 would not protect a user’s web browsing if they used Firefox or Chrome. I never liked Norton because it was excessively bloated and hurt PC resources.