Quest often won’t put results on your portal until weeks after the test. Also, as you found out, Quest has designed itself to deliberately have zero customer service. It’s impossible to contact Quest in any meaningful way and certainly impossible to get Quest to respond in any meaningful way.
Quest has provided other test results (tests unrelated to this one) that were done after this one. The doctor got the results from them weeks ago, but so far won't let me see them. And yes, Quest is pretty impossible to communicate with.
I have called the CDC... he said "we aren't aware of any laws that would force anyone to show you your results." I said "Well, don't HIPPA laws do that?". He said "Well, yes you're right... you're better off trying the Florida health department".
I tried the FL health department, and as with all government things in FL they're useless.