Make sure you are keeping records of all of your contacts and dates of contact, who you speak with, what you are told, etc. If you haven’t been doing this, start now.
I would suggest that you call the place again, tell them you cannot see the tests, and you wish to speak with the highest-level supervisor in that office. Then tell that person that you are tired of going around in circles on this with them, and that you intend to call the State Medical Board, the CDC, and the AMA. (Make up some other stuff to add to the list, if it seems like fun...).
Just see if this gets you anywhere. GOOD LUCK.
I'm waiting for the paper bill to arrive from Quest for the blood culture test (I normally have to pay a small bit for all lab tests)... that will be the first actual piece of paper confirming that I had a test done on that date.
I do have all my emails between me and Quest and our infectious disease doctor... so far neither of them says anything like "we can't show you..."... instead it's always "all your results are on our portals". I send screenshots and ask them to point to the results... and they keep saying the same thing back. Very frustrating.