You may want to contact the Insurance Commissioner in the state in which the accident occurred, giving him the specific details and asking his office to assist you in getting a response form the errant insurance company.
Keep copious notes on everything that transpires, who you talk to, note the dates and times. It’s often the little details that win the wars.
Yes, the claim representative connect to me already and one month ago he said he will send me a check but I didn’t receive any checks from him, and I asked him why and he said he still need to ask his manager. But I wait for so long time. I don’t know why they just take such a long time, because my car was hit no reasonable when I park at the roadside.