Then quit your job, and let someone who knows how to handle the public take your place.
I’ve worked in retail, and always managed to calm down irate customers. It’s a simple matter of putting yourself in their shoes and treating them with respect.
If you can’t do that, go get a job digging ditches.
Notice I never said I thought that what the Delta employee did was acceptable in any way.
I happen to enjoy working with most people. I am the govto for angry customers mainly because I listen to them and find a solution. Doesn’t mean that their attitudes and entitled view point make me think well of them.
Since you don’t know me you made assumptions.