I had Alltel for yrs and never had a problem. Get the bill every month, pay bill.
Then Verzion bought Alltel out and trouble began.
Seems every month they’d tack on a charge, I’d go down to the store, wait to see someone, sometimes an hour, get it straight and end up doing the same thing the next month or so.
They snookered me into a contract when I wanted to get a new phone ,dumped my grandfathered service I had been using. Continued the same terrible customer service.
Finally had enough, broke the contract, paid the fee and walked away.
Never again will I use Verizon.
Got Consumer Cellular, pay $40/ mo. for both of us. Plenty of minutes, data, texts. Customer Service with AMERICAN reps. First class.
Consumer Cellular uses ATT towers.