My point is that if she only misspoke because she was tired, she should have caught her error and rephrased it. I can't believe I even have to explain that.
You have to explain it because you neglected to mention the woman was demanding she repeat it. That, too, is a part of the story because the woman on the “receiving end” of such a terrible insult was clearly looking for trouble. I mean, unless you live in a lily-white area of the country and never have to deal with angry black women like the rest of us do.
I tend to leave people who have what I consider lousy jobs alone. That’s because in my past life, I have had lousy jobs and know a thing or two about customer abuse.