Exactly so. This was TERRIBLE planning on the part of local UA management. Had they expended the effort of better managing their flights, they would have known there was going to be 4 seats needed on an OVERBOOKED flight, and done this BEFORE seating the passengers.
Attempting this "we need 4 volunteers" AFTER the passengers were already on the plane was an "OH DAMN WE #$@*ED UP" moment on United's part. Then, when no one took their lousy bait, it was a series of cascade failures for them, which led to United calling in the feral rent-a-cops.
But United is a HORRIBLY managed airline, so this is really no surprise. A management accident waiting to happen.
They are saying the others passengers sentiment towards what happened will be a good gauge on how Jerry will react to the case. The passengers on this plane are really pissed at United airlines. United is going to be paying some very big bucks!
United could have put their 4 aircrew on another carrier or given the 4 bumped passengers a credit and the next available flight on another carrier
I have seen flight crew from one airline fly standby and dead head on competing airlines more than once