No, they don’t have that information on the IRS site, and they strongly discourage contacting them before the date they say you can call.
” they strongly discourage contacting them before the date they say you can call.”
Tough cookies, tell them to do their job.
Get contact names and dates, call them again and if still no satisfaction, contact your congressman via mail in writing. Send all correspondence return receipt requested.
It is YOUR money, and they are holding it against your will.