[oh8eleven]

I can’t say enough good things about their service.
Wow, I'll say. I guess that's one of the prime reasons they survived the PC shakeouts to become so dominant.

[Salamander]

Oddly, Alienware tech support is based in Costa Rica.

They are *the* nicest people you will ever talk to.

Over the scores of tech calls, I became fond of several of them and we’d just chat, sometimes.

At the end of my rope, with the US Dell techs offering me no resolution, it was was a Costa Rican supervisor who said screw it, and shipped me the brand new rig.

So much awesome.

:D