Microsoft, a company that has fired all its American customer support staff and hired Indians to replace them. It is killing Microsoft as a company.
It’s not limited to customer support. There are far more fuzzy-headed foreigners than longtime citizens working there.
That penny-pinching tactic is endangering many companies. Tried to order something from a catalogue the other day and couldn’t understand the guy, had to keep asking him to speak clearly. People will use snail mail or Internet and these lovely phone voices will be heard no more.