Can’t watch. Lock her up.
She’s no Visiting Angel. She’s going to hell for treating that helpless old lady so viciously.
This possibility is a fear of many people as they grow older.
Not that it really matters, but Floyd looks and sounds like a Latina. Shameful and undignified. She is treating this woman like a naughty two year old. I know a few very elderly people who who strike her right back. My late father would have thrown a chair at her. When you have run out of patience for these elderly people, you have the responsibility to get another job.