Pretty much.
I have been here 18 years and we have been trying to implement a successful reporting system for non-IT people. We still haven’t been able to do it. The only successful reporting system is the Access databases that I created to talk to Oracle. Literally, a screen with a pile of buttons and a place to enter year and pay period. It looks like a code monkey version of Hoarders.
Crystal Reports comes with Visual Studio, which we get for free. But Nooooooooooo.....
I've rarely been on the receiving end of reports, or generating them. In infrastructure, I just make sure that they get run.
But, I've seen time and again in meetings - 10 people will argue and argue over the placement of this field, or the inclusion of that one, or the other field got cut off by mistake. Hours are spent generating and fixing the report that, if it gets sent out to those same 10 arguing people, nine of them will ignore it and toss it in the trash.