I had the same problem, trying to get through to talking heads or Trump - seem to be impenetrable wall, no answers or acknowledgement.
Looks like things are worse than they seem on media.
Really you have to be kind of sneaky and I think Twitter is about the only way, by contacting their assistants who only have 1000 followers. Somebody with 300K followers will never even see your message. And email? Their staff may never get that. But FReepers have a long history of making stuff happen in this country, so I am not without hope!